Start with the payment status. BC Game Mirror
https://bcgame-mirror.in.net can serve as a reading reference, but it cannot show what happened inside your account. If the cashier has no transaction hash, ask support whether the request is awaiting approval or extra verification. A hash lets you check the transfer separately on a blockchain explorer. Include the withdrawal ID, currency, network and submission time in one ticket. The vague estimate you mentioned is frustrating, so request the next review step rather than a promise of instant payment. Keep the original request open while it is being traced. Does the status say pending review, processing or sent? Those labels describe different stages and help narrow down the problem.
